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The success or failure of an application rollout or upgrade has a direct link with the thoroughness of the training provided. However, training is usually the last thing to be considered or budgeted for in applications rollouts.

Role-based learning

Software houses or system integrators are software experts and not learning experts - they are hired to supply and in some case to deploy new applications. When it comes to training users, a short software familiarisation and a few crib-sheets or quick reference guides are provided.

This does not help employees understand how to use the software in their specific role - a key requirement for them to successfully make the transition and ensure the project is a success.

When it comes to explaining what the application does in terms of the client’s business and the users’ job role, clearly something more is needed. This is where we can help.

Rapid, efficient and cost effective learning

Maybe you’ve heard of application simulation as a concept. However, you may not have yet made the connection with the benefits it can bring to software rollout projects. Whether you have new staff or a new software system, task-based application simulation is an efficient and cost-effective way to help your staff quickly become productive.

All too often employees are "too busy to attend training" so this approach delivered as online, self-paced training or ‘in-context help’ is a very effective way of getting your users up to speed quickly, ensuring success of your application roll-out.

Features

  • Uniform and consistent training
  • Training is focused on the business objectives and not the application functions
  • Each user's role and specific tasks can be rapidly developed as custom simulations
  • Complete and customised training for each community of users
  • Provides real-time, interactive, on-the-job user help
  • Multiple learning modes; showing, coaching and allowing the user to run through real tasks
  • Scalable and easily upgraded to deal with application changes and staff role changes.
  • Creation of supporting business process documentation.

 Benefits

  • Users are fully trained before the application goes live
  • Users learn how to use the new application within their specific job-role
  • Reduces user anxiety
  • Improves user acceptance and support for the new application
  • Reduces IT support requirements
  • Provides supporting business process documentation
  • No additional costs to redevelop learning materials for alternative training delivery
  • Rapid development cycle
Last Updated on Thursday, 09 April 2009 11:48